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product faqs

Have a question? It’s probably been asked before. Access answers to frequently asked questions about product operation, troubleshooting, and more. Just enter the product category below.

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63 FAQs

  • Should I turn on the Automatic Update feature on my new AQUOS® LED 830 Series TV?

    Yes - Sharp releases firmware updates that include new features as well as enhancements that improve product performance.

    You can use the following steps to activate the AUTOMATIC UPDATE feature on your TV to make the process more convenient:

    1. With the TV on, press MENU on the remote control.

    2. Using the left / right arrow buttons on your remote, select INFORMATION and press ENTER on your remote.

    3. Using the down arrow button on your remote, select SOFTWARE UPDATE and press ENTER.

    4. Using the down arrow button on your remote, select AUTO UPDATE SETTING and press ENTER.

    5. Using the up / down arrow buttons on the remote, select YES and press ENTER.
    Confirm that the Auto Update Setting is set to YES on the highlighted display.

    6. Press EXIT on the remote control.

    By enabling the AUTO UPDATE feature, the TV will automatically search for the latest firmware update when the TV is powered on.  If a newer version is found, it will ask if you would like to download and install the update.

  • Should I update the software/firmware in my AQUOS® TV each time a new update is available on SharpUSA.com?

    New software/firmware updates are only recommended when your set is performing in an uncharacteristic manner. For more information on updating your AQUOS TV, please contact an AQUOS Advantage Advisor at 1-877-See-AQUOS (1-877-332-7867) or www.aquosadvantage.com.

    AQUOS Advantage Advisors are available to assist you Mon - Fri, 7am - 9pm Central Time and Sat, Sun and Holidays 9am - 7pm Central Time.

  • After I turn on my TV (or Blu-ray Disc™ Player), I can't get the apps to work or connect. Why does this happen?

    The various streaming media apps on Sharp LCD TVs and Blu-ray players can take as long as 1-2 minutes to become available after the device is turned on. This is because the device first needs to connect to your network and then to the internet.

    The actual amount of time before they become available depends on the speed of your networking equipment as well as your internet connection speed.

    The time it takes for apps to load is faster on a wired connection as opposed to a wireless (Wi-fi) connection.

    The various apps will respond differently during this connection period. Some will display a black screen, some will have a logo and/or loading screen, while others will simply give an error message saying there is no connection to the internet. These reactions will be the same if you have not set up the wireless/wired connection or if you are trying to access apps before the device successfully connects to the network/internet.

  • Why is my AQUOS® TV displaying video content in black & white?

    Your TV is most likely set to MONOCHROME.

    In the Menu Guide, select PICTURE SETTINGS, select ADVANCED and change the MONOCHROME setting from ON to OFF.

  • Does Sharp have owner manuals available in CD-ROM format?

    Presently, Sharp is not producing owner manuals in CD-ROM format. Manuals are available for download in our Customer Support, Product Downloads section. You can either search by model number (left hand side of page) or search by category (right hand side of page).

  • Why does my AQUOS® TV shut down after 3 hours?

    The POWER CONTROL setting in the Display Menu allows you to save energy. When the NO OPERATION OFF feature is set to ENABLE, the power automatically shuts off if operation is not detected for 3 hours. To allow the television to operate continuously, the NO OPERATION OFF feature must be set to DISABLE.

  • The brightness level on my television increases and decreases constantly. Why does this happen?

    The ACTIVE CONTRAST setting is most likey set to ON.

    In the Menu Guide, select PICTURE SETTINGS and select ADVANCED to locate and turn OFF the ACTIVE CONTRAST setting. When the ACTIVE CONTRAST feature is set to ON, it will automatically adjust the image contrast according to the brightness level in the scene that is displayed.

  • How can I get Dolby® Digital surround sound to output from my AQUOS® TV using a digital optical cable?

    The digital optical output terminal only sends an audio signal in Dolby Digital when you receive Dolby Digital Surround Sound from a digital broadcast channel through the tuner on your AQUOS TV.

    * Input Source must be set to TV to get Dolby Digital Surround Sound.
    You won't get Dolby Digital Surround Sound if an input other than TV is used.

  • My AQUOS® TV occasionally displays green leaves on the screen. Why does this happen?

    When the TV is set to ON DISPLAY, the Optical Picture Control (OPC) senses surrounding light and automatically adjusts the backlight brightness; this will also display the green leaves on the LCD display. To disable this feature, go to PICTURE SETTINGS located in the Menu Guide and set the OPC feature to OFF.

  • Why does my AQUOS® TV lose the A/V mode setting?

    In the TV Menu under initial setup, select EZ SETUP to verify the location of the television. Select LOCATION and HOME as the television’s location. If the TV location is set to STORE and you change the A/V Mode, it will default back to DYNAMIC FIXED after 30 minutes.

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