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product faqs

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FAQs for Microwave Drawer™ Ovens

7 FAQs

  • Part or all of the Microwave Drawer does not operate.

    The power cord may not be completely plugged into the electrical outlet.
    Make sure the power cord is tightly connected to the outlet.

    There may be a power outage in your area.
    Check that the house lights are working.

    The fuse may be blown or the circuit breaker tripped.
    Replace the fuse or reset the circuit breaker.

    The Microwave Drawer may be in the DEMO mode.
    (See the Other Features section of the operation manual for Demonstration Mode instructions.)

  • The food in the Microwave Drawer is not heating.

    The Microwave Drawer Controls may be improperly set.
    Check that the Microwave Drawer Controls have been properly set. (See the Microwave Drawer Cooking section of the operation manual.)

    The Microwave Drawer may be in the DEMO mode.
    Turn off Demo Mode. (See the Other Features section of the operation manual for Demonstration Mode instructions.)

    Microwave Drawer may not be receiving power.
    Make sure the power cord is tightly connected to the outlet.

  • Why are the Touch Controls not operating?

    The Control Lock is on. (See the Other Features section of the operation manual for Control Lock instructions.)

  • Why is there steam coming from the vent on the Microwave Drawer?

    During microwaving, steam may come from the right side of the vent.

  • Why is the Display flashing?

    There may have been a power failure. Press CLEAR on the Microwave Drawer pad and then reset the Clock. If the Microwave Drawer was in use, you must reset the cooking function.

  • The Microwave Drawer light does not work. Can I replace it myself?

    The light bulb in the Microwave Drawer is loose or burned out. This is not customer replaceable. Please call for service.

  • How do I remove odors from the Microwave Drawer?

    Occasionally, a cooking odor may remain in the Microwave Drawer.
    To remove odor, combine in a 2-cup glass microwave-safe measuring cup:

    1 cup water
    Grated lemon peel and juice of 1 lemon
    Several whole cloves

    Boil for several minutes using 100% power. Leave it in the Microwave Drawer until the water cools. Wipe the interior of the Microwave Drawer with a soft cloth.

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