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Got a question? It’s probably been asked before. We’ve got answers to your most Frequently Asked Questions right here. Questions about product operation, features, troubleshooting and more. Check here first and help yourself.

How do I Hook-up my DVD player to my television?
Can I hook-up my DVD Player to my VCR?
My DVD is not playing sound.
My DVD does not have picture or sound.
My DVD will not playback.
My screen freezes during playback.
My picture is showing in black and white.
What selection do I make on the TV mode Setup?

How do I Hook-up my DVD player to my television?
  • You can connect to the television via the audio-video outputs from the DVD player to the audio-video input on the television.
  • You can use the S-Video connection instead of the video output on the DVD to connect to the S-Video jack on your television if it has a connection jack.
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Can I hook-up my DVD Player to my VCR?
  • Your DVD player has Serial Copy Management and should not be connected to your VCR.
  • Connect your DVD player directly to your television.
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My DVD is not playing sound.
Check the connection. Check the Audio Set-up menu to select the correct audio mode for playback.
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My DVD does not have picture or sound.
Check the connections. Your DVD and television may have more than one input or output selection. Ex. Audio/video, S-video or component jacks.
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My DVD will not playback.
  • Check power and to see if the disc is inserted right side up.
  • Clean the disc if dirty with a soft lint free cloth. Do not wipe in a circular motion. Your may also cleaner with a disc cleaner, available at your local dealer.
  • If there is condensation in the unit, turn it on for 1-2 hours before using the unit.
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My screen freezes during playback.
Clean the disc if dirty with a soft lint free cloth. Do not wipe in a circular motion. You may also clean with a disc cleaner, available at your local dealer.
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My picture is showing in black and white.
Check to make sure the outputs from the DVD player match the inputs on the television.
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What selection do I make on the TV mode Setup?
  • 4:3 PS – (Pan & Scan mode) When wide screen video material is played, this mode clips the right and left sides of the image so that it can be viewed on a conventional TV screen.
    Some wide screen DVDs that do not permit Pan & Scan mode playback are automatically played in the letterbox mode (black bands top and bottom).
  • 4:3 LB (letterbox mode) When wide screen video material is played in this mode on a conventional TV screen, black bands appear at the top and bottom of the screen.
  • 16:9 (Wide screen TV) this is the correct mode for playing wide screen videos on a wide screen TV.
    You must also set the screen mode on your wide screen TV to “Full”.
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