FAQs

These are FAQs related to your product

• My microwave will not power on

  If the control panel lights up when you press the buttons, but the microwave does not heat properly, ensure that the door is securely closed. If a large dish or other object is too close to the door, it may not be fully closed. The door must be closed to engage the safety interlocks and begin operation.

  If your unit is not getting any power at all, first try plugging another device into the outlet, such as a night light or any small easy to use item. If the item works, your microwave may require service.

  Please click one of the following links below:

  • Service Request (click this link if your unit is still within the 1 year manufacture warranty)
    • At the support page, click Service Request’. A drop down will appear.
  • Service Locator (click this link if your unit is out of warranty)
    • To find a servicer in your area, select the product type, the radius you want to search, your zip code, and then press submit.
• My microwave is not heating or taking too long to heat food
  If the microwave operates but is not heating properly, it could be one of the following:

  1. Make sure the proper cooking setting was selected (sensor cooking).
     • Click here to learn more about Sensor cooking.
  2. Make sure you didn’t accidentally select ‘Kitchen Timer’.
     • A cooking feature must be selected when heating food or beverages.
  3. Check to ensure the door is firmly closed.

  Please click one of the following links below:

  • Service Request (click this link if your unit is still within the 1 year manufacture warranty)
    • At the support page, click Service Request’. A drop down will appear.
  • Service Locator (click this link if your unit is out of warranty)
    • To find a servicer in your area, select the product type, the radius you want to search, your zip code, and then press submit.
• My microwave shuts off while cooking
  You can try plugging something else into the outlet, such as a night light, lamp or any small easy to use item. If the outlet is getting power, the microwave may have overheated.
  
  Overheating can occur after several minutes of cooking (long cooking times) or if the microwave does not have proper ventilation. Please refer to the owner's manual regarding proper use and ventilation for your particular model. You can download your microwaves owner’s manual from our support page.
  
  If your microwave is ventilated properly and your outlet is working, but you’re still experiencing issues, your unit may require service. Please click one of the following links below:

  • Service Request (click this link if your unit is still within the 1 year manufacture warranty)
    • At the support page, click Service Request’. A drop down will appear.
  • Service Locator (click this link if your unit is out of warranty)
    • To find a servicer in your area, select the product type, the radius you want to search, your zip code, and then press submit.
• My lightbulb is not working, can I replace it?
  Unfortunately the lightbulb inside your model cannot be replaced by yourself. If your lightbulb is no longer working, a servicer will need to come to your location and replace this part.
  
  To find a servicer in your area go to our Service Locator page, select the product type, the radius you want to search, your zip code, and then press submit.
  
  Please note that the lightbulb is not covered under warranty and there may be a cost associated with replacing the lightbulb.
• My light doesn’t come on when I open the microwave door
  If your lightbulb is not working at all, even while cooking, it will need to be replaced. If your lightbulb is no longer working, a servicer will need to come to your location and replace this part.
  
  To find a servicer in your area please go to our Service Locator page, select the product type, the radius you want to search, your zip code, and then press submit.
  
  Please note that the lightbulb is not covered under warranty and there may be a cost associated with replacing the lightbulb.
• My turntable is not turning
  If the turntable is not turning properly check the following:

  • Make sure the turntable is centered and seated properly on the tray support.
    • First, make sure the tray support (ring with wheels) is in the proper position inside your microwave.
    • Next, check to make sure the turntable coupler is secure and not damaged (center piece inside the microwave).
    
    • After confirming the above, make sure that the turntable is securely placed on the turntable coupler and sits evenly on the tray support.  
    
  • Check the turntable to make sure it is placed right side up. If the turntable plate is upside down it will drag on the bottom of the microwave.
  • Check to make sure that there is no food or debris under the wheel of the tray support. Food can prevent the wheels from moving forward.
  • Be certain you are pressing a cook function rather than a timer function.
  • The turntable will not turn when using the timer.

  If the above suggestions do not solve the issue and the turntable will still not turn, your unit may require service. Please click one of the following links below:

  • Service Request (click this link if your unit is still within the 1 year manufacture warranty)
    • At the support page, click Service Request’. A drop down will appear.
  • Service Locator (click this link if your unit is out of warranty)
    • To find a servicer in your area, select the product type, the radius you want to search, your zip code, and then press submit.