Why is the label not appearing?    You may need to temporarily disable your pop-up blocker for the label to appear in a new window.

Why is the model number of my Sharp copier not listed in the drop-down list?    We've listed only the most current models in the drop-down list, however all Sharp toner cartridges are included in this program and can be recycled. The model number is not a required field on the form.

Can I recycle fax cartridges?    While the program was developed for copier cartridges, we will also accept used fax cartridges.

Can I recycle waste toner kits?    While the program was developed for copier cartridges, we will also accept used waste toner kits.

Why should I ship used cartridges in bulk?    You can help us conserve energy and resources by collecting used toner cartridges in one of our Bulk Shipping Cartons and returning them as a bulk shipment. Bulk shipping cartons can be ordered at no cost by clicking on the box in the upper left corner of the recycling web page. We recommend that you remove the toners from their original cartons to cut down on the shipping weight.

Can I print one label and make copies?    No, UPS assigns a unique tracking number to each label. Users should enter the shipping information specific to each request.

Does the UPS label expire?    Yes, the UPS label must be used within 10 days of printing. You should print labels only when your shipment is ready to be picked up.

If I have multiple cartridges to return, can I print one label and make copies of it?    No, UPS assigns a unique tracking number to each label. If you have multiple cartridges to return, you should return them to us as a bulk shipment. Bulk shipping cartons can be ordered at no cost by clicking on the box in the upper left corner of the recycling web page.

By printing the label, is UPS automatically notified and a pick-up scheduled?    No, you should leave the package for your daily UPS driver. If you do not have daily UPS pickups or deliveries, you can drop-off your package at any UPS Store or Customer Service location, drop box or authorized UPS shipping location (Staples or Office Depot). There is a link on the recycling page to help find the location nearest to you.